Appendix

From KatrinaLegalRelief

The Appendix includes information related to insurance claims. The Appendix will be expanded in the next week to include information on document replacement

Appendix A - Useful Telephone Numbers and Websites

State Departments of Insurance

   Alabama Department of Insurance 1-800-433-3966 www.aldoi.org

334-241-4141

   Louisiana Department of Insurance 1-800-259-5300 www.ldi.state.la.us

225-342-5900

Mississippi Department of Insurance www.doi.state.ms.us

In-State 1-800-562-2957

Out-of-State 1-866-856-1982

Local 601-359-2453 or 601-359-3569

Call Center Hours 7:00 a.m. - 7:00 p.m.

Useful Websites

   National Association of Insurance Commissioners             www.naic.org 

   Hurricane Insurance Information Center   www.disasterinformation.org

   Insurance Information Institute    www.iii.org 

Appendix B - Contact Information for Insurers

. ACE USA Clients receive individual 800 numbers or call 800 433-0385 (ACE USA/INAMAR

 Marine claims); 800 234-7354 (Disaster Mortgage Protection claims)

. Acuity 800-242-7666

. Alfa Insurance Group 888-964-2532

. Alabama Municipal Insurance Corporation 866-239-AMIC (866-2239-2642)

. Allmerica 800-628-0250

. Allstate 800-54-STORM (800-547-8676)

. Allstate Floridian Insurance Company 800-54-STORM (800-547-8676)

. American Bankers Insurance Company 800-245-1505

. American Federation Insurance Company 800-527-3907

. American General Property Insurance Company of Florida 800-321-2452

. American International Group 800-433-8880 (auto & home)

. American National Property & Casualty Company & Affiliates 800-333-2861

. American Reliable Insurance Company 800-245-1505

. American Skyline Insurance Company 888-298-5224

. American States Insurance Company 888-557-5010

. American Strategic Insurance 866-ASI-LOSS (274-5677)

. American Superior Insurance 954-577-2202

. Arch Insurance 800-817-3252

. Argus Fire & Casualty Company 954-331-4722

. Armed Forces Insurance Exchange 800-828-7736

. Atlantic Mutual Insurance Company 800-945-7461

. Atlantic Preferred Insurance Company 800-673-4952

. Auto Owners Insurance Group (Palm City) 800-783-1269

. Auto Owners Insurance Group (Ft. Meyers) 800-437-2256

. AXA Re Property and Casualty 800-216-3711

. Balboa Insurance Group - 1-888-768-2096

. Bankers Insurance Company 800-765-9700

. Bankers Security Insurance Company 800-765-9700

. Bituminous 800-822-2905 (Florida); 800-605-0311 (Mississippi & Louisiana);

800-678-3104 (National)

. Bristol West Insurance Group 800-BRISTOL

. Capital Preferred 800-734-4749 or 888-388-2742

. Catawba Insurance 800-711-9386

. Century Surety Insurance Company 800-850-0422

. CHUBB Insurance Group 800-252-4670 (800-CLAIMS-0)

. Church Mutual Insurance 800-554-2642

. Citizens Property Insurance Corp. 866-411-2742 (866-411-CPIC)

. Cincinnati Insurance Company (call your local agent first and then 1-877-242-2544)

. Clarendon National Insurance Company 800-216-3711

. Clarendon Select Insurance Company 800-509-1592

. CNA 877-733-4250, 877-262-2727

. Colony Insurance Company 800-577-6614 ext. 1715

. Companion Property & Casualty 800-649-2948

. Cotton States Mutual Group 800-282-6536

. CUNA Mutual 800-637-2676

. Cypress 888-352-9773

. EMC Insurance Companies 800-910-4988

. Encompass Insurance Company 800-588-7400

. Erie Insurance Group 800-367-3743

. Farmers 800-435-7764

. FCCI (first report of injury) 800-226-3224

. Federated National Insurance Company 800-420-7075

. Fidelity & Casualty Insurance Company 800-725-9472

. Fidelity National Insurance Company 800-220-1351

. Fidelity National Property and Casualty Insurance Company 800-725-9472

. Fireman's Fund 888-347-3428 (888-FIREHAT)

. First Floridian 800-252-4633 (800-CLAIM33)(personal); 800-432-3072 (business)

. First Premium Insurance Group (Lloyd's Mobile Home) 800-432-3072

. First Protective Insurance Company 877-744-5224

. First Trenton 800-468-7341

. Florida Family Insurance Company 888-486-4663 or 888-850-4663

. Florida Farm Bureau Insurance Companies 800-330-3327

. Florida Select 888-700-0101

. Florida Preferred Property Insurance Company 800-673-4952

. FM Global 877-639-5677 (877-NEWLOSS)

. Foremost Insurance Company 800-527-3907

. GE Employers Re 866-413-8978

. GEICO 800-841-3000

. General Star Indemnity Company 800-624-5237

. General Star National Insurance Company 800-624-5237

. Georgia Casualty & Surety 800-279-8279 (claim reporting); 866-458-7506 (claim dept.)

. Georgia Farm Bureau 866-842-32276

. GMAC Insurance (Auto Claims) 800-468-3466

. Granada Insurance Company 800-392-9966

. Great American 900-221-7274

. Guide One 888-748-4326

. Hanover Insurance (Allmerica) 800-628-0250

. Harbor Insurance Company - 800 216-3711

. The Hartford - 800-243-5860

. Hartford Insurance Company of the Midwest 800-637-5410 or 800-243-5860

. Hartford Steam 800-HSB-LOSS

. Holyoke Mutual- 800-225-2533

. ICAT 866-789-4228

. Industrial Risk Insurers - 860-520-7347 (Business claims)

. Interstate Fire & Casualty 800-456-8458, Ext. 770

. Liberty Mutual- 800-2CLAIMS (800-225-2467)

. Liberty Mutual Fire Insurance Company 800-637-0757 (in state); 800-633-1833 (24 hour)

. Louisiana Citizens Property Insurance Corporation 800-274-9830

. Louisiana Farm Bureau 866-275-7322

. Main Street America Group 877-282-3844

. Mercury Insurance Group 800-987-6000

. Merrit Plan Insurance Group - 1-888-768-2096

. MetLife Auto & Home 800-854-6011

. Mississippi Farm Bureau 866-275-7322

. Mississippi Rural Risk Underwriting Association - (601)-981-2915

. Mississippi Windstorm Underwriters Association - 601-981-2915

. National Flood Insurance Program (NFIP) - 1-800-427-4661

. National Insurance Company 800-239-2121

. Nationwide 800-421-3535

. North Pointe Insurance Company 877-878-1991

. Ohio Casualty and West American Insurance Company 888-701-8727

. Old Dominion Insurance Company 877-425-2467 or 800-606-7992

. Omaha Property & Casualty 800-638-2592 (Flood only)

. Omega Insurance Company 800 216-3711

. OneBeacon 877-248-3455

. Poe Financial Group 800-673-4952

. Progressive Auto Insurance 800-PROGRESSlVE (766-4737)

. QualSure Insurance Corp. 877-563-0150

. Regency (Tower Hill) 800-216-3711

. Republic Fire & Casualty (Homeowners, Dwelling Fire, Auto & Commercial) 800-451-0286

. Republic Group (Republic Fire & Casualty, Republic Underwriters Southern Ins Co, Southern

 Underwriters Ins.) 800-451-0286

. Republic Underwriters (Commercial) 800-451-0286

. RLI Insurance Company 800-444-0406

. Royal & Sun Alliance 800-847-6925

. SAFECO 800-332-3226

. Scottsdale Insurance Company 800-423-7675

. Security National Insurance Company 800-Bristol

. Selective 866-455-9969

. Service Insurance Company 800-780-8423

. Shelter Insurance Group 800-SHELTER (800-743-5837)

. Sompo Japan 800-444-6870

. Southern Family Insurance Company 800-673-4952

. Southern Farm Bureau 1-866-271-7322

. Southern Fidelity 866-874-7342

. Southern Insurance Company (Commercial) 800-451-0286

. Southern Underwriters (Commercial) 800-451-0286

. Southwest Business Corp. (Lloyd's Excess Flood) 800-527-0066 Ex. 7389

. St. Johns Insurance Company 800-748-2030

. St. Paul Insurance Companies 800-CLAIM 33 (800-252-4633) -Auto and Home Claims; 800

 STPAUL (800-787-2851) - Business Claims

. St. Paul Travelers 800-CLAlM33 (800-252-4633) - Auto and Home Claims; 800-787-2851

 Business Claims; 800-356-6663 -Flood Claims

. State Farm Insurance 800-SF-CLAIM (800-732-5246)

. Sunshine State Insurance Company 877-329-8795

. TAPCO 888-437-0373

. Texas Farm Bureau 800-772-6535

. Tower Hill Insurance Companies 800-216-3711 or 800-509-1592

. Travelers 800-252-4633 (800-CLAIM 33) - Personal Claims; 800-238-6225 - Business Claims;

  800-356-6663 (Flood claims)

. Travelers Boat & Yacht 800-772-4482

. Travelers WC (first report of injury) 800-238-6225

. United Fire Insurance Company 800-343-9131

. United Property and Casualty Company 800-861-4370

. Universal Insurance Company 888-846-7647

. USAA 800-531-8222

. USF&G 800-787-2851; 800-631-6478 (homeowners claim); 407-660-9000 (customer service)

. USLI 800-523-5545

. Vanguard Fire & Casualty Company 888-343-5585

. W.R. Berkley Corp. 203-629-2000

. XL Insurance 214-559-1574, 800-688-1840

. Zenith (first report of injury) 800-440-5020

. Zurich Insurance Company 800-987-3373

[See National Association of Insurance Commissioners, Emergency Information for Hurricane Katrina Victims (Sept. 2, 2005 Press Release) at Mississippi Insurance Department, States Offer Insurance Assistance for Hurricane Evacuees (Sept. 2, 2005 Press Release) at http://www.doi.state.ms.us/pressrel/pressrel9205.pdf].Appendix C - Filing a Complaint with the Mississippi Insurance Department

How do you file a complaint?

Requests for help with insurance matters directed to the Mississippi Insurance Department Consumer Services Division are most commonly made by calling toll-free from within Mississippi at 800-562-2957, or 601-359-2453 in the Jackson area. You can mail your request for assistance to Mississippi Insurance Department, Consumer Services Division, P.O. Box 79, Jackson, MS 39205. Or you may visit MID's offices located on the tenth floor of the Woolfolk State Office Building, 501 North West Street, Jackson, Miss. Visitor parking is located on the street and in the connecting parking garage. General inquiries, complaints against insurance companies or agents, and other matters also may be sent via e-mail at consumer@mid.state.ms.us . Be sure to include your mailing address and telephone number with any correspondence directed to MID. Complaints filed by e-mail may be returned with instructions for you to resubmit the claim in writing with your signature in order for MID to be able to take specific corrective action that may be required.

What should you include in your complaint?

You must include the following information in order for the Mississippi Insurance Department to be able to properly process your complaint:

∙ your name and your relationship to the insured.

∙ telephone number where you can be reached during the day.

∙ name of insured.

∙ insured's address name, address, city, zip code, and phone number.

∙ the name of the insurance company with which the insured is having a problem.

∙ address of the insurance company with which the insured is having a problem.

∙ type of insurance, policy number, claim number, and date of loss.

What are the alternative ways of filing a complaint?

There are two alternative ways of filing a complaint:

1. Visit the National Association of Insurance Commissioners' (NAIC) Consumer Information Source (www.naic.org/cis/) site and click on "File a Consumer Complaint" to file your complaint via email with the Mississippi Department of Insurance.

2. Download MID's Complaint Reporting Form (www.doi.state.ms/US/consumer/midcmfm.pdf) (Adobe Acrobat Reader required), complete, then print and mail to MID at P.O. Box 79, Jackson, MS 39205. Once they receive your correspondence, it will be assigned to one of MID's investigators, who will review it and take the necessary steps to resolve the matter. Allow MID 20 working days to contact the company or agency that is the subject of your complaint. They will notify you in writing of their findings.